ceravor

Our estimated shipping time is 5–14 business days, depending on the geographic location of your delivery address.

Actual delivery times may vary based on destination, carrier operations, holidays, weather, and other circumstances beyond our control.

We'll provide shipping and tracking information when available so you can follow your order's progress.

Ceravor offers a 30-day return and exchange window.

If you wish to return or exchange an item, please contact us within 30 days of delivery. Our customer service team will explain the applicable requirements and return instructions.

For products with damage or quality issues, Ceravor will provide a free return or exchange. Please contact us before sending the item back so we can help resolve the issue.

For returns unrelated to product quality, please contact us to confirm eligibility and any applicable return shipping costs.

Please refer to our full Return & Refund Policy for additional details.

We're happy to help with product questions, order updates, shipping concerns, and return or exchange requests.

Please email us at support@ceravor.com. If you're contacting us about an existing order, please include your order number so we can assist you more efficiently.

For damaged or defective products, please include clear photographs of the item and any visible damage to help us assess the issue and arrange an appropriate resolution.

Thank you for choosing Ceravor. We hope our ceramics become part of your favorite everyday rituals.

Ceravor — More Than a Mug.

Ceravor ceramic mugs can generally be cleaned with warm water, mild dish soap, and a soft sponge or cloth. Rinse thoroughly after washing and allow the mug to dry completely before storing it.

To help preserve the mug's glaze and finish, avoid abrasive scrubbers, harsh cleaning products, and sudden temperature changes. Always follow the care instructions provided on the individual product page.

Coffee and tea may leave stains inside ceramic mugs over time, especially with frequent use.

For everyday stains, try soaking your mug in warm water with a little mild dish soap for several minutes, then gently clean it with a soft sponge. Rinse thoroughly afterward.

Avoid steel wool, abrasive scouring pads, or aggressive cleaning products, as these may scratch or damage certain glazes. For stubborn stains, check the product's care instructions before using any specialized cleaner.

How Should I Care for My Handmade Ceramic Mug?

We recommend starting with mild dish soap and warm water for routine cleaning. Strong chemical cleaners, bleach, abrasive powders, and scouring pads may affect certain glazes or decorative finishes.

If you need a stronger cleaning method, check the care instructions for your specific Ceravor product before proceeding. Rinse the mug thoroughly after cleaning and never mix different cleaning chemicals.